Patient Services

Dr. Murat Bankaci provides comprehensive diagnosis and treatment of a wide variety of ear, nose, throat and sleep disorders in both adult and pediatric patients. These include:

Ear Symptoms/Conditions

• Hearing loss
• Ringing in the Ears/Tinnitus
• Dizziness/Motion Sickness/Vertigo (Meniere's Disease)
• Ear pain/drainage-External ear infection (swimmer's ear)
• Earache/Fluid in the ears/Otitis Media
• Ear Wax

Nasal Symptoms/Conditions

• Stuffy nose
• Nosebleeds
• Deviated septum/enlarged turbinates
• Nasal polyps
• Sinus infections/Sinusitis
• Post nasal drip

Throat Symptoms/Conditions

• Sore throat/difficulty swallowing
• Hoarseness
• Chronic cough
• Snoring/sleep apnea
• Tonsil and adenoid infections

Other Symptoms/Conditions

• Headaches
• Thyroid conditions
• Head and neck cancers

Matthew E. McCulty, MS CCC-A provides comprehensive audiology and hearing aid services for adult and pediatric patients. These include:

• Visit the Advanced Hearing Center for comprehensive hearing aid services.
• Comprehensive hearing evaluations for adults and children
• Digital, programmable and conventional hearing aids
• Assistive Listening Devices
• Wide selection of brand-name hearing systems
• Custom swimmers', hunters', and musicians' earplugs, and iPod ear molds
• Hearing aid repairs and batteries
• Vestibular testing

To Make an Appointment

Call our offices Monday through Friday, 8:30 a.m. - 4:00 p.m.

To Cancel an Appointment

We strongly urge you to call our offices at least 24 hours in advance if you can't keep an appointment. Everyone will appreciate your courtesy, and another patient will have the opportunity for an appointment. This will also ensure that your medical care is continued appropriately.

Things to Remember When Visiting Our Offices

1. Referral - Before you arrive, make sure your referral, if needed, is current.
2. Insurance Card - Bring your insurance cards every visit. We copy them and use the information to bill the insurance company directly. Insurance plans are frequently updated.
3. Copayment - Bring your copayment(s) if your insurance company requires them.
4. Completed Forms - Bring your completed forms which can be downloaded. This saves time -- yours and ours. Call our offices to find out which ones you need.
5. PLEASE COME TO THE OFFICE 20 MIN. BEFORE YOUR SCHEDULED TIME ON YOUR FIRST VISIT TO COMPLETE YOUR CHART.

Payment

We require payment, including copayments, at the time of service, unless other arrangements have been made in advance. We accept Master Card and Visa. If you have no insurance, you are expected to pay the fees in full at the time of the visit, and prior to surgery should you need it. You will also have to arrange to pay for hospital costs.

Prescriptions, Allergy Serum

Call for prescription refills during office hours, 8:00-4:00, Monday through Friday. That will allow us to review your chart. Call well before you have run out since some prescriptions may not be able to be filled on the same day. It will speed things along if you have your pharmacy phone number, your name, and (in the case of a child) weight handy when you call.

To receive a refill of allergy serum, please call two weeks before you reach your last dose!

Emergencies

For serious problems, such as uncontrolled bleeding or difficulty breathing, call 911 and get to the nearest emergency room. The hospital will contact your physician.

For other problems, it is best to call your doctor during office hours. Most medical problems can be taken care of quickly during the day rather than evening or night.

If you need to speak with a physician after office hours, call the Mount Pleasant or Westmoreland Hospital operator to page the doctor. The physician on call will call you. A physician is always available to help you.

Transferring Your Medical Records

We handle all medical records with strictest confidence. We require your written permission and signature before we can send information to anyone. Please allow two weeks for completing the paperwork.